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About Us + Terms & Conditions

Welcome to OceanNailSupply.
About Us:
This is your one stop online store only destination for all things nail decor related. OceanNailSupply is an SWAROVSKI AUTHORIZED RESELLER. On our site, you will be able to shop for some of the most popular nail supplies needed to bring your nail art dreams to life. You will be able to shop for premium Japanese nail art embellishments, along with some of the hottest premium gels from Presto. OceanNailSupply has been in business for over 20 years, and we aim to give all of our customers the best service possible. Also we sell to Nail technicians and NON Nail technicians :) 

TERMS & CONDITIONS

  How to contact us:
If you have any questions regarding any items found on our site etc, you may email us at customerservice@oceannailsupply.com
Emails will be answered during business days Monday-Fridays

we don't have a contact phone number, please email to reach us

  Notices/Tips:
Prices are subject to change without notice
All shipping rates will be calculated at the check out process
we also recommend customers to review their cart before checking out

All orders with item(s) along with PREORDER item(s) won't be shipped out UNTIL the preorder product arrives here. 
Instructions and videos are posted in the description area on some products. For more references, you may go to our Instagram page @oceannailsupply to see photos and short demos or you may check out our Youtube channel at OceanNailSupply

***PLEASE keep your invoice/packing list as evidence if there's an issue with your order. You may email us at customerservice@oceannailsupply.com with your order number, pictures of the product(s), and invoice/packing list. We will try our best to accommodate and help you with special circumstances.***

 EXCHANGES /RETURNS/ Refunds:

Once the package has been shipped out, we don't accept any exchanges or returns. ALL sales are final
For all return packages, you will not be refunded for your order
Shipping costs will not be refunded due to a delay on packages by usps and for return packages
if you have any questions or concern about exchanges, returns, or refunds, we can clarify what we can do for your situation via email at customerservice@oceannailsupply.com

 PACKAGE INFO:
Our online orders are processed in the order they are received. Orders are processed during business days Monday through Fridays, but not during weekends and major holidays. Orders placed during weekends or major holidays will be processed during the next business day.

    If you have a situation where you need your package to arrive at a certain time, please email us before placing an order and at least 1 week in advance notice from the day you want it to arrive so we can try our best to accommodate you. We would like to avoid any last minute notices. 

If you've received your order and item(s) inside were damaged then you may contact us at customerservice@oceannailsupply.com within 1 week of the delivery date of the package, we will try our best to accommodate you if the damaged item(s) are approved
if you contact us after 1 week of the delivery date, we will not be sending replacements or refunds etc
if you have any questions or concern about replacements or refunds, we can clarify what we can do for your situation via email at customerservice@oceannailsupply.com

 OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock etc or simply can not be fulfilled. You will be issued a refund for the missing item or you may exchange to another item of the same price value.

  SHIPPING METHODS ARE PRE DETERMINED:
Although we are a SMALL company, we try our best to ship out packages as soon as possible.

     If you aren't aware, there is 1 to 7 handling days on business days (Monday - Friday) to processing orders after you make a purchase.
     The estimated USPS shipping usually takes 1 to 3 days AFTER handling days to arrive at your destination based on how far you are located from us
*Note: The shipping method you'll be selecting at check out will say 2 days, although USPS has an estimated 2 - 8 business days to arrive at your location depending how far you are located from the west coast. Sometimes packages are delayed or rerouted because of unusual circumstances. Shipping costs will not be refunded due to a delay on packages by usps. 
     
As for International customers, DHL usually has an estimated 3 to 5 shipping days on business days to arrive at your location after handling days
**DHL sometimes does a random custom regulation fees just to receive a package so you may get charged for the custom fees depending which country you are located.**

If your country isn't listed then you may email us at customerservice@oceannailsupply.com and tell us what country you're in so we can check if we're able to ship there

Unfortunately we no longer ship to Mexico and Spain as every package has been sent back to us and had some problems with requirements in the country to receive the package, if you have another location we can ship to then that would be great

Disclaimer: OceanNailSupply is no longer responsible for packages after it has been shipped out. We can not be held responsible for any damaged products, lost packages, or missing items that occurred during transit. You may file for insurance for any damaged products you've received or lost packages or missing items during transit. If you have any further questions or concerns regarding your package AFTER it has been shipped out/during transit process, please contact your local post office as we can't give you much information since we aren't personally delivering it to you. USPS usually has an estimated 2 to 3 shipping days to arrive at your location within their 6-8 shipping business days policy on their website. OceanNailSupply has no control over delivery time of packages during transit and USPS shipping policy. For more information, please refer to USPS website about their shipping policy such as delays or shipping days.
 
Also if any item(s)/ package(s) is returned due to an address mistake by the customer etc, the customer is responsible for the shipping charges to re-ship the item to the correct address or ect. If any item(s)/package(s) is returned due to the mistake of OceanNailSupply, OceanNailSupply will cover the shipping cost to re-ship the item(s)/ package(s).
INTERNATIONAL SHIPPING/IMPORT TAX
Customers are responsible for import taxes or other customs fees for their package(s). Every country has its own shipping rules and regulations that restrict certain items. Please note that shipments can be held in customs for an undefined amount of time. This depends on Customs in each country. OceanNailSupply has no control of expediting customs or taxes that may be issued. The customer placing the order is responsible for all applicable taxes that may be applied to products shipped internationally. OceanNailSupply is not responsible for import or any applicable taxes and we will not grant refunds or pay a customer's import taxes.

Any additional questions or concerns, you may email us at customerservice@oceannailsupply.com Our representatives will try their best to accommodate you

*** By making a purchase on oceannailsupply.com, you acknowledge that you have read and understand the terms and condition policies of oceannailsuply.com as mentioned in this page and abide to agree by them.

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Best Regards

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